Returns · 30 or 14 days
30 days for defects. 14 to change your mind.
Defective, damaged in transit, not as described or the wrong item? 30 days from receipt. Changed your mind? The EU statutory 14-day withdrawal period applies: sealed items only, hygiene exclusions apply. Prepaid UPS label, no RMA forms. A defect found after 30 days is covered by the 2-year EU warranty.
Return process
Four steps
01
Email us
hello@erotech.eu with your order number + reason.
02
Prepaid label
We send a UPS prepaid return label by email within 1 business day.
03
Drop-off
Pack the sealed item, attach label, drop at any UPS pickup point.
04
Refund
Refund issued within 3-5 business days of receipt at our warehouse.
Eligibility rules
What can be returned
Eligible
- Sealed devices in original packaging
- Sealed sleeves (factory-wrapped)
- Accessories (cleaners, lubes, sealed)
- Wrong item shipped (30 days)
- Order arrived damaged in transit (30 days)
Not eligible
- Used devices or sleeves (hygiene)
- Opened sleeve packaging
- Devices with visible use signs
- Change-of-mind returns past 14 days from delivery
- Defects reported after 30 days: use the warranty
Hygiene exclusions are standard for intimate products across the EU. Sealed items returned in original packaging are always eligible; once a seal is broken, the item can't go back into general stock.
Refund timing
When does my money come back?
Warehouse receipt
1-3 days after drop-off (UPS transit back to NL)
Inspection
Same day as receipt for sealed items
Refund issued
3-5 business days from inspection
iDEAL · card
Funds visible in 1-2 days after refund issued
Klarna
Klarna handles refund timing on their side
SEPA · bank
3-5 business days after refund issued